Bots in the Twittersphere

By Pew Research Center

(Ken Feltman: This research report is one of the most comprehensive and thoughtful reports to tackle the growing role of bots.)

An estimated two-thirds of tweeted links to popular websites are posted by automated accounts – not human beings.

The role of so-called social media “bots” – automated accounts capable of posting content or interacting with other users with no direct human involvement – has been the subject of much scrutiny and attention in recent years. These accounts can play a valuable part in the social media ecosystem by answering questions about a variety of topics in real time or providing automated updates about news stories or events. At the same time, they can also be used to attempt to alter perceptions of political discourse on social media, spread misinformation, or manipulate online rating and review systems. As social media has attained an increasingly prominent position in the overall news and information environment, bots have been swept up in the broader debate over Americans’ changing news habits, the tenor of online discourse and the prevalence of “fake news” online.

In the context of these ongoing arguments over the role and nature of bots, Pew Research Center set out to better understand how many of the links being shared on Twitter – most of which refer to a site outside the platform itself – are being promoted by bots rather than humans.

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About Radnor Reports

Ken Feltman is past-president of the International Association of Political Consultants and the American League of Lobbyists. He is retired chairman of Radnor Inc., an international political consulting and government relations firm in Washington, D.C. Feltman founded the U.S. and European Conflict Indexes in 1988. The indexes have predicted the winner of every U.S. presidential election beginning in 1988, plus the outcome of several European elections. In May of 2010, the Conflict Index was used by university students in Egypt. The Index predicted the fall of the Mubarak government within the next year.
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