By Maggie Koerth-Baker of FiveThirtyEight
The Starbucks training isn’t typical of most diversity training, which usually attempts to improve internal relations between employees of different races and cultures. Instead, Starbucks is focusing on improving the way employees interact with customers.
Diversity training in general doesn’t change much for any corporation.
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About Radnor Reports
Ken Feltman is past-president of the International Association of Political Consultants and the American League of Lobbyists. He is retired chairman of Radnor Inc., an international political consulting and government relations firm in Washington, D.C.
Known as a coalition builder, he has participated in election campaigns and legislative efforts in the United States and several other countries.
