A Half-Day Of Diversity Training Won’t Change Much For Starbucks

By Maggie Koerth-Baker of FiveThirtyEight

The Starbucks training isn’t typical of most diversity training, which usually attempts to improve internal relations between employees of different races and cultures. Instead, Starbucks is focusing on improving the way employees interact with customers.

Diversity training in general doesn’t change much for any corporation.

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About Radnor Reports

Ken Feltman is past-president of the International Association of Political Consultants and the American League of Lobbyists. He is retired chairman of Radnor Inc., an international political consulting and government relations firm in Washington, D.C. Feltman founded the U.S. and European Conflict Indexes in 1988. The indexes have predicted the winner of every U.S. presidential election beginning in 1988, plus the outcome of several European elections. In May of 2010, the Conflict Index was used by university students in Egypt. The Index predicted the fall of the Mubarak government within the next year.
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