Network of ‘know-it-alls’ aims to fix buggy artificial intelligence

By R. Danes in Silicon Angle –

It’s a known fact that online customer service, by and large, isn’t the most pleasant experience. Companies often have ambitious plans to improve it with automation and artificial intelligence (think chatbots).

But such initiatives often lack the data-based fundamentals, specifically the right answers to common questions, to deliver a great customer experience.

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About Radnor Reports

Ken Feltman is past-president of the International Association of Political Consultants and the American League of Lobbyists. He is retired chairman of Radnor Inc., an international political consulting and government relations firm in Washington, D.C. Known as a coalition builder, he has participated in election campaigns and legislative efforts in the United States and several other countries.
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