Artificial Intelligence Can Outperform Doctors. So Why Don’t Patients Trust It?

Chiara Longoni and Carey K. Morewedge in Harvard Business Review –

Our recent research indicates that patients are reluctant to use health care provided by medical artificial intelligence even when it outperforms human doctors.

Why? Because patients believe that their medical needs are unique and cannot be adequately addressed by algorithms.

To realize the many advantages and cost savings that medical AI promises, care providers must find ways to overcome these misgivings.


About Radnor Reports

Ken Feltman is past-president of the International Association of Political Consultants and the American League of Lobbyists. He is retired chairman of Radnor Inc., an international political consulting and government relations firm in Washington, D.C. Known as a coalition builder, he has participated in election campaigns and legislative efforts in the United States and several other countries.
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