Category Archives: Customer Service

Travelers Banned By Delta For Refusing To Wear Masks

John Hanson of The Political Insider – The CEO of Delta Air Lines, Ed Bastian, said during an interview with NBC’s Today that his company has put 100 travelers on its “no fly list” because those passengers refused to wear … Continue reading

Posted in Coronavirus, Customer Service, leadership, Travel | Leave a comment

Banking At Your Fingertips: The Rise And Rise Of Mobile Payments Technology

Khalid Elgibali of Mastercard in Entrepreneur – The rise of mobile technology and digital infrastructure has altered our traditional ways of doing commerce, with payments and banking being at the forefront of this digital disruption. Continue…

Posted in Customer Service, Finance, Money, Technology | Leave a comment

Network of ‘know-it-alls’ aims to fix buggy artificial intelligence

By R. Danes in Silicon Angle – It’s a known fact that online customer service, by and large, isn’t the most pleasant experience. Companies often have ambitious plans to improve it with automation and artificial intelligence (think chatbots). But such initiatives often lack the data-based fundamentals, … Continue reading

Posted in Artificial Intelligence, Customer Service, Technology | Leave a comment

Video: 5 Technologies that will change the way you Shop

Retail shopping will change more in the next 10 years than it has in the last 1000 years. Here are 5 technologies that will change the way you shop. See the video…

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A Half-Day Of Diversity Training Won’t Change Much For Starbucks

By Maggie Koerth-Baker of FiveThirtyEight The Starbucks training isn’t typical of most diversity training, which usually attempts to improve internal relations between employees of different races and cultures. Instead, Starbucks is focusing on improving the way employees interact with customers. … Continue reading

Posted in Big Data, Controversial, Customer Service, FiveThirtyEight, Racism, Thought-Provoking Analysis | Leave a comment