Category Archives: New York Times

Beyond Starbucks: How Racism Shapes Customer Service

By Alexandra C. Feldberg and Tami Kim of the New York Times On May 29, Starbucks will close 8,000 locations to administer racial bias training for 175,000 of its employees. The move is a response to national outrage over the … Continue reading

Posted in African-American, Customer Service, Fairness, New York Times, Racism, Thought-Provoking Analysis

The ISIS Files: How the Islamic State stayed in power so long

By Rukmini Callimachi of the New York Times We unearthed thousands of internal documents that help explain how the Islamic State stayed in power so long. On five trips to battle-scarred Iraq, journalists for The New York Times scoured old … Continue reading

Posted in Iraq, ISIS, Mosul, New York Times, Religion